REPAIRS

All pieces have a Lifetime Warranty.  If there is ever a defect and you find that there is a problem with your jewelry, please send it back for immediate repairs at no charge.  Simply contact us to let us know it’s on the way and explain in which ways it needs to “come back to life.”  We only accept items that indeed have faulty fabrication.

We offer free repairs on jewelry purchased through www.missbergonzi.com within 3 months of the purchase date.

If there has been a misplaced earring or a ring down the disposal, we can try to duplicate it and send you a new one at the current price.

We cannot make alterations or repair the natural flaws that may exist. Repairs will not be accepted on items purchased from an unauthorized retailer, sample sale or when the damage was caused by neglect, accident, alteration, or other factors. If you made your purchase through another authorized retailer, please first work directly with the retailer to initiate the repair process.

Repairs are assessed on a case-by-case basis. We will review the damage and possible cause with our jeweler and contact you with an estimate for the repair.

Before returning any product to MISS BERGONZI for repair, please provide your order information, a short description of the repair issue along with photographs of the item to our Customer Service team at studio@missbergonzi.com with subject line "Repair Process". Multiple pictures and angles will expedite the assessment. We will provide further instruction within 7 - 10 business days. If a repair can be made, the process will take approximately 3 - 5 weeks from the date we receive it.

We will inform you of any repair price quote for your approval prior to you sending the product in for repair.

Please note that we are not responsible for shipping charges on repair items or for packages that have been shipped uninsured. Also, any products returned prior to assessment and approval of repair will be sent back at the expense of the customer.